Evaluation of Business Processes in Goods Delivery at a Digital Freight Forwarding Logistics Company

Rizka Oktaviana — 2025-11-12

In a digital freight forwarding company, the entire business process, from RFQ offers to shipment delivery, is recorded in the ELI Trade application. The RFQ offer process plays a crucial role in the execution of the business process. The key factors for the success of the RFQ offer process in a logistics service company are timeliness and pricing. According to company data from 2023, the Key Performance Indicator (KPI) shows that the speed of the RFQ pricing process, from Create RFQ to Approve Bid, is still recorded at 92.1% of the 95% achievement target. This indicates a gap between the target and achievement of 2.9%. There is still room for improvement to evaluate the operational processes occurring in the system, given that the RFQ offer process is a crucial part of the business process, determining whether the shipment will proceed or be canceled. The research approach uses Process Mining (PM) with event log data from the end-to-end shipping service process recorded in the system. The event log data captures information from each shipment case, the activities performed, and the timestamps of each activity. This data is extracted from the ELI Trade platform and processed to discover the actual process model of the shipping service. This process model can be further analyzed to find the duration of each process, identify variations in the process, and detect deviations from the expected process as per the Standard Operating Procedure (SOP). The findings from this identification process are used as a basis for improvements in the process analysis stage. The process analysis stage is conducted using a cause/effect analysis method to find the root cause of issues in the related processes. The final stage of this research is proposing process improvements that impact the effectiveness and efficiency of the shipping service process. For the company, this research provides an overview of end-to-end operational process activities recorded in the system, allowing for the identification of the sequence of each shipping service process against the existing company SOP. From the visualization of this process sequence, the company can also identify which processes are ineffective and inefficient in specific areas, thus requiring improvements to enhance business processes that impact operational effectiveness and efficiency.

Ethics of Social Media Influence in Voting Decision of Youths in the September 2024 Anambra Local Government Election

Eugenia Chinweokwu Eneome — 2025-12-01

This study examines the role of social media in the 2024 Anambra State local elections, highlighting its importance in engaging voters and influencing campaign dynamics. Social media enhances youth participation, campaigning, and support mobilization, but it also raises ethical concerns, particularly regarding misinformation and propaganda spread by digital generative multimedia tools (DGMTs). These tools can manipulate voter perceptions and undermine electoral integrity, presenting a dual challenge, fostering democratic engagement while risking ethical breaches. Guided by the Technology Determinism Theory (TDT), the Digital Generative Multimedia Tool Theory (DGMTT), and Mediation Theory, a survey of 400 respondents among over 2.76 million voters used Likert-scale questionnaires and descriptive statistics. Findings indicate that social media positively impacts youth involvement and candidate choice but also exacerbates misinformation, especially through DGMTs. This ethical dilemma is crucial for Nigeria's democracy, as social media's influence in the election raises concerns about disinformation, hate speech, and manipulation. The research offers an empirical baseline for understanding these dynamics in the context of Anambra's local government elections. Recommendations include prioritizing digital literacy campaigns and establishing self-regulatory ethical guidelines for political actors and youths to promote responsible platform use. The study fills a gap in understanding the specific ethical implications and influence patterns among Nigerian youths, emphasizing the need to safeguard electoral integrity amid the rapid proliferation of emerging digital tools. Keywords: Ethics, social media influence, voting decision, Local Government Election, youths, Anambra State, DGMTT.

Journal Transnational Universal Studies

Evaluation of Business Processes in Goods Delivery at a Digital Freight Forwarding Logistics Company

Ethics of Social Media Influence in Voting Decision of Youths in the September 2024 Anambra Local Government Election