Kalimasada Program KNG Website: An Effective Policy Innovation for Improving Service Quality in the City of Surabaya

Abstract

Currently, researchers have special attention related to population administration, because in fact administration has a very important role in people's lives. The Kalimasada Program (Administrative Aware Environmental Area) of the Surabaya City Disdukcapil is an innovation in administrative services to create a community that is aware of the importance of population administration. The website that supports the Kalimasada program is the Klampid New Generation (KNG) website, a website that is an innovation of the Surabaya City Disdukcapil program in providing effectiveness and efficiency of services. This study aims to analyze the implementation of the Kalimasada program through the KNG website in Sawahan Village, focusing on the program's effectiveness, challenges, and areas for improvement. This study uses a qualitative method with an emphasis on descriptive techniques. Data collection was carried out using in-depth interview techniques, observations, and documentary studies, followed by data presentation, data reduction, and conclusion drawing, with source triangulation ensuring data validity. Compliance, the smooth routine of functions, and the realization of the desired performance and impact are three aspects according to Ripley and Franklin that are indicators in knowing the implementation of a policy. The results of the study show that the implementation of the Kalimasada program in Sawahan Village in general has gone well. However, it needs to be improved again regarding the obstacles that still exist in the implementation of the program. The aspects that must be considered are the smooth functioning of routines so that a program implementation can run smoothly.