Effectiveness of Website Management as A Means of Information and Public Services

Abstract

The development of information technology has positioned village websites as an important means of delivering digital-based information and public services. This study aims to analyse the effectiveness of the management of the Kedokan Bunder Wetan Village website as a medium for information dissemination and public service delivery. A qualitative approach with descriptive methods was employed, with data collected through interviews, observation, and documentation, involving village heads, website management staff, and community members as informants. Data analysis was conducted using Richard M. Steers' (1985) theory of organisational effectiveness, which encompasses three indicators: goal achievement, integration, and adaptation. The results show that the village website currently serves as a medium for publishing activity updates, village profiles, and budget transparency information. However, its use has not yet been effective, as it continues to face obstacles including irregular content updates, uneven socialisation of the website's functions, and limited public awareness of the website's existence. This study concludes that, in order for the village website to function effectively as a means of information dissemination and public service delivery, a strengthening of website management practices is necessary.